Last updated: 8 October 2026
These terms apply to every service we provide. Please read them before you accept a quote or place an order. If anything is unclear, ask us before you go ahead.
1. About us
1.1 ORB Digital Marketing is the trading name of ORB Digital Marketing Ltd, a company registered in England and Wales, company number 10704325.
1.2 Our registered office is The Marlowe Innovation Centre, Marlowe Way, Ramsgate, Kent, CT12 6FA. You can contact us at hello@orbdigitalmarketing.co.uk or on 01843 278129.
1.3 ORB Digital Marketing Ltd was previously known as PCP Web Design Limited. The company changed its name in 2026. The company number, address and bank details have not changed.
1.4 Any agreement you made with PCP Web Design carries over to ORB Digital Marketing Ltd. From the date these terms are published, they apply to those agreements, unless we have agreed something different with you in writing. You do not need to sign anything new.
1.5 We are not registered for VAT, so no VAT is added to our prices. If we register for VAT in future, we will give you at least 30 days' notice before VAT is added to any invoice.
2. Definitions
- "We", "us", "our" means ORB Digital Marketing Ltd.
- "You", "your" means the person, business or organisation buying services from us.
- "Services" means everything we provide to you, including website builds, Pay Monthly Websites, website maintenance, hosting, domains, email, SEO, social media management, pay per click (PPC) management, Full Digital Marketing and any other work we quote for.
- "Quote" means our written quote, proposal or order confirmation describing the Services and price.
- "Project" means a one-off piece of work, such as a website build.
- "Monthly Service" means any Service paid monthly, such as SEO, social media, PPC, maintenance, Full Digital Marketing or a Pay Monthly Website.
- "Minimum Term" means the shortest period a Monthly Service or hosting runs for, as set out in clause 5.
- "Ad Spend" means money paid to Google, Microsoft, Meta or any other advertising platform for adverts, as opposed to our management fee.
- "Your Materials" means anything you give us, such as text, images, logos, product information, logins and data.
- "Working day" means Monday to Friday, excluding bank holidays in England.
3. Our agreement with you
3.1 Our agreement is made up of these terms and your Quote. If they conflict, the Quote wins.
3.2 An order is only accepted when we confirm it in writing, by email or by signed Quote. Paying a deposit or first invoice also counts as accepting the Quote and these terms.
3.3 Quotes are valid for 3 months unless they say otherwise.
3.4 Nothing anyone says on our behalf changes these terms unless we confirm it in writing.
3.5 If a Quote or invoice contains an obvious typing or pricing error, we may correct it.
3.6 Estimates are our best guess at the cost. The final price for estimated work may be higher or lower and is charged at our hourly rate unless we agree a fixed price.
4. Prices and hourly rate
4.1 Prices are as set out in your Quote.
4.2 Work outside a Quote is charged at £60 per hour, with a minimum charge of 30 minutes. We will tell you before doing chargeable work unless it is urgent work to keep your website or accounts secure.
4.3 We may change our prices for Monthly Services and hosting by giving you at least 30 days' written notice. Prices for a Monthly Service will not change during its Minimum Term.
4.4 Changes you ask for after a Quote is accepted are treated as variations. Work removed from the Quote is deducted from the price. Extra work is added at our hourly rate or a price we agree with you first.
5. Minimum terms and notice
| Service | Minimum Term | After the Minimum Term |
|---|---|---|
| Pay Monthly Websites | 24 months | See clause 8.7 |
| Full Digital Marketing | 6 months | 30 days' notice, rolling monthly |
| SEO packages | 3 months | 30 days' notice, rolling monthly |
| Social Media Management | None | 30 days' notice, rolling monthly |
| Pay Per Click (PPC) Management | None | 30 days' notice, rolling monthly |
| Website Maintenance | None | 30 days' notice, rolling monthly |
| Website Hosting | 12 months, paid yearly in advance | Renews yearly unless cancelled at least 30 days before the renewal date |
5.1 The Minimum Term starts on the date the Service starts, as shown on your Quote or first invoice.
5.2 Notice must be given in writing by email to hello@orbdigitalmarketing.co.uk. Notice can be given during the Minimum Term but cannot end the Service before the Minimum Term finishes.
5.3 If you end a Service before its Minimum Term finishes, all remaining payments for the Minimum Term become due straight away. This is because we plan and resource our work around the full term.
5.4 We may end a Monthly Service by giving you 30 days' written notice. If we do this during a Minimum Term, you only pay for the period up to the end date.
5.5 Clause 5.3 does not apply where you end the agreement because we have seriously breached it, as described in clause 21.4. If you are a consumer, clause 20 also applies.
6. Payment
6.1 Invoices are due within 14 days of the invoice date unless your Quote says otherwise.
6.2 Monthly Services are invoiced monthly in advance. You can pay by Direct Debit, card or bank transfer.
6.3 One-off website builds are paid in three stages:
- 25% deposit before work starts.
- 25% when you accept the design and revisions.
- The remaining 50% within 14 days of the website going live.
6.4 If we are hosting your website with us, you can choose to pay for a one-off build in monthly instalments over up to 12 months, after the 25% deposit. The instalment plan is set out in your Quote and paid by Direct Debit. While you are paying by instalments:
- your website must stay hosted with us until the full build price is paid.
- if you move your hosting elsewhere, cancel your hosting or miss two instalments, the whole remaining balance becomes due straight away.
- ownership of the website passes to you only once the full build price has been paid (see clause 10).
6.5 If a payment is late, we may:
- charge a £15 late payment administration fee per overdue invoice, and £15 for any failed Direct Debit or returned payment.
- if you are a business, charge statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, together with any reasonable costs of recovering the debt.
- pause work on any Service until the account is up to date (see clause 21).
6.6 Deposits and payments for work already carried out are non-refundable, unless clause 20 applies.
6.7 If you dispute part of an invoice, tell us in writing within 14 days and pay the undisputed part by the due date.
7. One-off website builds
7.1 We start work once we have received your deposit and the information we need from you, such as content, images, logos and logins. Timescales in a Quote are estimates and depend on you supplying these on time.
7.2 Your Quote states how many rounds of revisions are included. If it does not say, two rounds are included. One round means one list of changes sent to us together. Extra rounds, and changes after you accept the design, are charged at our hourly rate.
7.3 Accepting the design by email, or asking us to put the website live, counts as accepting it.
7.4 We test websites on current versions of the main browsers and on mobile, tablet and desktop. We cannot guarantee how a site looks on old or unusual browsers or devices.
7.5 If anything we built does not work as described in the Quote, tell us within 30 days of going live and we will fix it free of charge. Problems caused by changes made by you or someone else, or by third-party updates, are investigated and quoted separately.
7.6 If you stop responding or do not supply what we need for 60 days, we may close the Project. We will invoice for work completed up to that point, and restarting may need a new Quote.
8. Pay Monthly Websites
8.1 A Pay Monthly Website includes the design and build, plus the items listed on your Quote, such as hosting, your domain, SSL certificate, daily backups, business email and maintenance.
8.2 The Minimum Term is 24 months. Any set-up fee shown on your Quote is payable before work starts and is non-refundable.
8.3 We own the website, its design and its code during the Minimum Term. You own your domain name and Your Materials at all times.
8.4 Once all 24 monthly payments have been made, ownership of the website passes to you, as described in clause 10.
8.5 If you end the plan early, all remaining payments for the 24 months become due (clause 5.3). Once they are paid in full, ownership passes to you in the same way.
8.6 If you move your website to another hosting provider before the 24 months end, the remaining payments are still due (clause 5.3). We will continue to provide maintenance for your website until the end of the 24 months, but hosting, backups and any other services provided on our servers will end when the website moves.
8.7 Before your 24 months end, we will contact you to choose one of these options:
- Hosting and maintenance: keep your website with us on a lower monthly fee for hosting, email and maintenance, on a 30-day rolling basis.
- Fresh design: keep the same monthly fee and receive a new website design on a new 24-month Minimum Term.
- Move away: take your website to another provider. We will provide a full copy of the website files and database. A transfer fee may apply if you ask us to carry out the move.
8.8 If you have not chosen an option by the end of the 24 months, your plan will continue on the hosting and maintenance option at the fee we have told you, until you choose another option or give 30 days' notice.
8.9 If payments are missed, we may suspend the website as described in clause 21.
9. Website maintenance
9.1 Website Maintenance includes the tasks and time listed on your plan, such as WordPress, theme and plugin updates, backups, security checks and small content changes. Unused time does not roll over to the next month.
9.2 New features, redesigns, new pages beyond small changes, and fixing problems caused by changes made by you or someone else are not included. We will quote for these first.
9.3 Updates to WordPress, themes or plugins can sometimes cause conflicts. We will fix conflicts caused by updates we apply as part of your plan.
10. Ownership and intellectual property
10.1 You own Your Materials. You give us permission to use them to provide the Services.
10.2 For one-off builds, once the full build price has been paid, ownership of the finished website design and content we created for you passes to you. For Pay Monthly Websites, this happens as set out in clauses 8.4 and 8.5. Until then, we own them and you have a licence to use them while you keep to these terms.
10.3 We keep ownership of our own tools, code libraries, templates, scripts and know-how that we use across many projects. You receive a permanent licence to use them as part of your website.
10.4 Themes, plugins, fonts, stock photos and other third-party items are licensed, not sold, by their owners. Their own licence terms apply. Some, such as premium plugins, need a paid licence to keep receiving updates if you move away from us.
10.5 You must have the right to use everything in Your Materials. You are responsible if Your Materials break someone else's copyright, trade mark or other rights.
10.6 Copy we write for you is for the Project it was written for. Reusing it elsewhere needs our agreement or a further fee.
11. Hosting
11.1 Hosting is billed yearly in advance, unless it is included in a Pay Monthly Website. It renews automatically each year unless cancelled at least 30 days before the renewal date. Hosting fees are non-refundable once the hosting year has started.
11.2 Our websites are hosted on UK servers. We use reasonable efforts to keep them online and to fix any problems quickly, but we cannot guarantee uninterrupted service. We do not give compensation for downtime.
11.3 We take regular backups. You should also keep your own copies of anything you upload, such as images and documents.
11.4 You must not use your hosting for anything illegal, harmful, abusive, or that sends spam or overloads the server. We may suspend hosting straight away if a website is hacked, is being used for any of these, or puts other customers at risk. We will tell you why and work with you to restore it.
11.5 If you move your hosting elsewhere, we will provide a copy of your website files and database once all invoices are paid.
12. Domain names
12.1 We are a domain name reseller, registering domains through our partners 20i and Fasthosts. Every domain we register for you is registered in your name, or your business's name, as the owner.
12.2 Domains bought through us include DNS management. We will set up and manage the DNS records needed for your website and email, and make changes you ask for.
12.3 Registrations cannot be cancelled or refunded once made.
12.4 Domain renewals must be paid before the renewal date. We are not responsible if a domain expires because a renewal was not paid. Renewing an expired domain may cost more.
12.5 We are not responsible for errors or delays caused by domain registries or registrars.
12.6 Transferring a domain away from us costs £25 per domain, once all invoices are paid.
13. Email
13.1 The number and size of mailboxes depend on your plan. Extra mailboxes are charged as shown on your Quote.
13.2 Email is scanned for viruses and spam, but no system is perfect. We are not responsible for loss or damage caused by viruses, spam or email interruptions.
13.3 We will help set up email on your devices where we can. Support for individual phones, tablets and email programs is limited.
14. SEO
14.1 SEO work starts when your first payment is received. The Minimum Term is 3 months, then 30 days' rolling notice.
14.2 Search engines decide rankings, not us. We cannot guarantee any position, traffic level or number of enquiries. We will follow search engine guidelines and never use methods that put your website at risk.
14.3 SEO results take time and depend on things outside our control, such as competitors, search engine updates and your website's history.
14.4 SEO fees are non-refundable. If payments are late, we may pause work until the account is up to date.
14.5 Websites without ongoing SEO may not perform as well in search results as websites with it. We accept no responsibility for rankings where no ongoing SEO is in place.
15. Social media management
15.1 We create and post content as described in your plan. We will share content with you for approval in the way agreed. If you do not respond within 3 working days, we may treat the content as approved so your schedule is not missed.
15.2 You remain the owner of your social media accounts. You will give us the access we need, and we will hand back or remove our access when the Service ends.
15.3 Social platforms set their own rules and can change features, reach or algorithms at any time. We cannot guarantee followers, reach, engagement or sales.
15.4 Paid social adverts, such as Meta adverts, follow clause 16 for Ad Spend.
16. Pay per click (PPC) and paid advertising
16.1 Our fee covers setting up and managing your campaigns. It does not include Ad Spend.
16.2 Ad Spend is paid by you directly to the platform, such as Google Ads, Microsoft Advertising (Bing) or Meta, using your own payment method on your own account. We are not responsible for the platform's charges, billing or account decisions.
16.3 Ad accounts are set up in your name and belong to you. You keep full access to them, and all data and history stay with you if the Service ends.
16.4 We will agree a budget with you and work within it. Platforms can sometimes spend slightly over a daily budget. This is set by the platform, not us.
16.5 We cannot guarantee clicks, enquiries, sales or return on Ad Spend. Platforms may also reject, limit or suspend adverts under their own policies.
16.6 You are responsible for making sure your adverts, offers and landing pages are accurate and legal. We will flag anything we think may break advertising rules.
17. Full Digital Marketing
17.1 Full Digital Marketing combines the Services listed on your Quote, such as SEO, social media, PPC and reporting, for one monthly fee.
17.2 The Minimum Term is 6 months, then 30 days' rolling notice. The terms for each Service included, such as clauses 14 to 16, also apply.
17.3 Ad Spend is not included unless your Quote says so.
18. Your responsibilities
- Give us accurate information and the content, approvals and access we need, on time.
- Check your website and content before it goes live, and tell us about any errors.
- Make sure your website content, offers and adverts are accurate and comply with the law, including consumer, advertising and data protection law, and any rules for your industry.
- Keep your passwords secure and use strong passwords. We are not responsible for problems caused by weak or shared passwords.
- Have your own privacy policy, cookie consent and terms on your website where needed. We can help with these, but you are responsible for their content.
- Tell us straight away if you notice a security problem.
19. Data protection
19.1 We handle personal information about you and your staff as described in our Privacy Policy.
19.2 When we process personal information on your behalf, for example website enquiries, mailing lists, customer data or ad audiences, you are the data controller and we are your data processor. In that case we will:
- only process it on your documented instructions, which are these terms and your Quote, unless the law requires otherwise.
- make sure anyone who handles it is bound by confidentiality.
- keep it secure with appropriate technical and organisational measures.
- only use other processors, such as hosting, email and software providers, under written terms that protect the data in the same way. You give general permission for this. We will tell you about any new provider and you may object.
- help you respond to requests from people using their data protection rights, and with security, breach and impact-assessment duties, taking into account the information we have.
- tell you without undue delay after becoming aware of a personal data breach affecting your data.
- delete or return the data at your choice when the Service ends, unless the law requires us to keep it.
- give you the information you reasonably need to show these obligations are met, and allow reasonable audits with notice.
19.3 You confirm you have a lawful basis to share any personal information with us and to have us process it.
20. If you are a consumer
20.1 This clause applies if you are buying as an individual for purposes outside your trade, business or profession. Nothing in these terms affects your legal rights as a consumer.
20.2 If you agree a contract with us at a distance, such as online, by email or by phone, or away from our premises, you have 14 days to cancel without giving a reason. To cancel, tell us in writing.
20.3 If you ask us to start work within the 14 days and then cancel, you pay for the work done up to the point you cancel. If the work is fully completed within the 14 days at your request, you cannot cancel it.
20.4 Domain registrations made at your request cannot be cancelled once completed.
20.5 If you end a Service during a Minimum Term, instead of clause 5.3 you pay a fair amount that reflects the work done and the costs we cannot recover, which will never be more than the remaining payments.
21. Suspension and ending the agreement
21.1 If an invoice is unpaid 14 days after its due date, we may pause work on any Service. If it is unpaid 30 days after its due date, we may suspend your website, hosting, email or other Services until the account is paid. A reconnection fee may apply.
21.2 We may end the agreement straight away by written notice if you seriously breach these terms and do not put it right within 14 days of being asked, or if you become insolvent, enter administration or liquidation, or stop trading.
21.3 We may end a Project by giving 14 days' written notice if you are stopping it from being completed, for example by not supplying content or approvals. Clause 7.6 applies.
21.4 You may end the agreement straight away by written notice if we seriously breach these terms and do not put it right within 14 days of being asked.
21.5 When the agreement ends, all unpaid invoices become due. We may keep your website files, Materials and access details until they are paid. Clauses that by their nature continue after the agreement ends, such as payment, ownership, data protection and liability, still apply.
22. Third-party products and services
22.1 Many Services rely on third parties, such as Google, Microsoft, Meta, WordPress, plugin authors, payment providers and domain registries. We are not responsible for their services, outages, changes or decisions.
22.2 If a third-party update breaks something on your website and it is not covered by a maintenance plan, we will quote to fix it.
23. Portfolio and credits
23.1 We may show the work we have done for you, and the results, in our portfolio, case studies and marketing. Tell us in writing if you would prefer us not to.
23.2 Websites we build include a small credit link in the footer. You can ask us to remove it for a one-off fee of £200.
24. Liability
24.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
24.2 We are not liable for loss of profits, sales, business, revenue, data or goodwill, or for any indirect or consequential loss.
24.3 We are not liable for delays or problems caused by you, by third parties, or by events outside our reasonable control (clause 25).
24.4 We are not liable for the accuracy or legality of Your Materials or content you approve.
24.5 Our total liability to you under or in connection with our agreement is limited to the total fees you have paid us in the 12 months before the event giving rise to the claim. Ad Spend paid to platforms is not counted as fees paid to us.
24.6 If you are a consumer, clauses 24.2 to 24.5 only apply as far as the law allows.
25. Events outside our control
25.1 We are not responsible for delays or failures caused by events outside our reasonable control, such as power or internet failures, cyber attacks, platform outages, extreme weather, illness, or actions of governments or suppliers. We will tell you as soon as we can and do our best to keep any disruption short.
26. Confidentiality
26.1 We will keep your confidential business information private and only use it to provide the Services. You will do the same with our confidential information, such as our pricing and methods. This does not apply to information that is already public or that the law requires to be shared.
27. General
27.1 Whole agreement: these terms and your Quote are the whole agreement between us and replace anything discussed before.
27.2 Changes to these terms: we may update these terms from time to time. Changes apply to new orders straight away and to existing Monthly Services after we have given you 30 days' notice. Changes will not affect a Minimum Term already running, unless the law requires them.
27.3 Transfer: you may not transfer your agreement to someone else without our written permission. We may transfer it to another business that takes over our services, and will tell you if we do.
27.4 Subcontracting: we may use trusted subcontractors for parts of the work. We remain responsible for their work.
27.5 Separate clauses: if a court decides any part of these terms is invalid, the rest still applies.
27.6 Delays in enforcing: if we do not enforce a term straight away, we can still enforce it later.
27.7 Third parties: no one else has any right to enforce these terms.
27.8 Notices: notices must be in writing. Email is fine. Our email for notices is hello@orbdigitalmarketing.co.uk. Billing queries can go to billing@orbdigitalmarketing.co.uk.
27.9 Complaints: if you are unhappy with our service, please contact us first and we will do our best to put it right.
27.10 Law: these terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.